Skype for business end user experience12/22/2023 ![]() When you talk about deployment, strategy, planning, adoption and change management, ultimately the icing on the cake to truly drive adoption and to make sure your users are consuming Teams is to put together a comprehensive training plan that’s customizable and scalable. Implement customizable and scalable training across your organization Once you have all teams identified, you can craft a specific message tailored for each user group. They’re often overlooked, but are critical teams that will support and sync your efforts by word of mouth – for example, IT operations and HR. This includes sponsors, managers, ambassadors, and change champions. Group 2: The people who are going to drive change.Group 1 likely includes your critical core persona the people you need to reach out to directly and immediately and sales, customer service, finance, IT. These are the people whose day-to-day productivity will be drastically improved by the work that you’re doing to implement Teams. Group 1: Individuals within the organization who will benefit directly.Once you’ve identified the individual stakeholders and likely use case scenarios, looks for synergies and similarities that enable you to bring them together into more manageable groups. Prioritize rollout based on logical groups of stakeholders Then craft your adoption and change management process around these needs. The best place to start is by taking a ‘what’s in it for me?’ position and thinking very critically about what these people care about, what they want to hear about this process, and what they’ll receive. Think about your end users, internal customers, and other stakeholders within your organization who are going to benefit from the deployment of Teams. They key to success in this part of the process is communication. Consider adoption and change management strategies Combat sprawl, compliance risk, and poor adoption to ensure your investments in Teams pays off now and into the future. Next, consider the major questions and complexities needed to make your Teams plans come to life - from licensing and cost-takeout, to networking, infrastructure, configuration, and compliance.įinally, consider the right governance, change management, and end-user adoption solutions. The foundation laid here will ensure that whatever we build next will support your broad vision for the workplace and the future of your business. Once you develop a clear picture of their needs and how they align to the business, you can create a prioritized roadmap and start putting shape to your Teams solutions. Lay the foundation of your Teams deploymentįocus on the one thing that makes all the difference: your end users. For example, how would a marketing professional in your organization use Teams versus someone in Human Resources? Building personas will also help you gain employee support and drive faster adoption. The most important thing you can to do be successful with your Microsoft Teams deployment is to understand your end-user requirements. That’s why we recommend beginning the switch to Microsoft Teams as soon as possible, as there’s a lot of important work that shouldn’t be overlooked.įollow these five steps to make the transition as seamless as possible. And for organizations with a long history with Skype for Business, the move can be even more difficult. Skype for Business will remain fully functional until the end-of-life date, so there’s still time to switch to Teams (or to an instance of Skype for Business Server, if you’re choosing to keep it and host it separately).īut we know that any transition from one technology to another is challenging. If you haven’t yet begun the transition, there’s no need to panic. Since Microsoft announced that Skype for Business Online would be retiring nearly two years ago, SHI has been successfully migrating our customers over to Microsoft Teams using our structured 5-step approach. Organizations moving from Skype for Business Online to Microsoft Teams have until Jto make the full transition.
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